Junior Project Assistant

Description

Job Summary: The Junior Project Assistant processes orders, provides customer support, develops molds in AutoCAD, and manages complaints and Non-Conformance Reports (NCRs). Key Highlights: 1. Operational support and customer service 2. Technical mold development in AutoCAD 3. Complaint and NCR management The Junior Project Assistant is responsible for processing and recording orders in the system, ensuring that all information is accurate and up to date. Additionally, they provide operational customer support and collaborate on technical mold development in AutoCAD. This professional also handles complaint management and initiates Non-Conformance Reports (NCRs), monitoring corrective actions to ensure customer expectations are met with quality. **Key Responsibilities:** * **Order Entry and Control:** Enter and update orders in the system, ensuring all information is recorded accurately and remains readily accessible to relevant departments. * **Customer Service:** Address customers' operational inquiries, providing support and clarifications regarding order status and technical specifications. * **Measurements and Mold Development in AutoCAD:** Perform required measurements and develop technical molds in AutoCAD according to each project’s specifications, ensuring dimensions are correct for production. * **Complaint Management:** Initiate and record Non-Conformance Reports (NCRs), documenting issues and monitoring implemented corrective actions to improve customer satisfaction. * **Corrective Action Monitoring:** Track the progress of corrective actions related to complaints, ensuring solutions are implemented effectively and customers are kept informed of progress. **Skills and Competencies:** * Attention to detail and ability to type and record information accurately. * Communication skills for customer service and technical support. * Basic knowledge of AutoCAD for mold development and technical measurements. * Organizational ability to manage multiple orders and complaints simultaneously. * Proactivity in tracking and monitoring corrective actions to completion. **Qualifications:** * Technical or undergraduate degree in related fields such as Technical Drawing, Administration, Engineering, or similar. * Basic knowledge of AutoCAD and order management systems. * Prior experience in customer service or operational support is a plus. **Action Plan and Development:** * Participate in AutoCAD training to enhance technical drawing and measurement skills. * Develop customer service and complaint management skills to improve customer experience and problem-resolution processes. * Contribute to continuous improvement initiatives for order control and NCR management processes by proposing solutions to increase efficiency and accuracy.