Customer Service Assistant

Description

Job Summary: Parish e Zenandro Advogados is seeking a Customer Service Assistant to provide initial support for legal matters, with emphasis on information organization, client reception, and case referral. Key Highlights: 1. Initial legal support assistance 2. Focus on information organization and client reception 3. Opportunity to refer cases to specialized departments Introduction: Parish e Zenandro Advogados is seeking a Customer Service Assistant to strengthen our team. This professional will provide initial support for legal matters, focusing on information organization, client reception, and appropriate case referral to the technical team. **Main Responsibilities:** * Conduct initial client reception, emphasizing active listening and understanding of social security-related demands; * Collect and organize necessary information and documents for case analysis; * Register clients and cases in the internal system; * Perform demand triage, referring them to responsible departments (social security, civil/consumer, and labor law). Requirements: * Completed bachelor's degree in Social Work, Pedagogy, or Psychology; * Proficiency with digital tools (Microsoft Office suite); * Prior experience in support routines or public-facing roles will be considered an advantage. Working Hours: * Monday through Friday, from 8:00 AM to 6:00 PM. Work Location: * Rua Frederico Simões, nº 153 - Orlando Gomes Empresarial Building, 13th floor, Caminho das Árvores - Salvador - BA Minimum Education Level: Bachelor's Degree Desired Qualifications: * Social Work, Bachelor's Degree * Psychology, Bachelor's Degree * Pedagogy, Bachelor's Degree