Job Summary: This role involves customer service, sales, and travel planning, focusing on client satisfaction and personalized travel experiences through various channels. Key Highlights: 1. Comprehensive customer service: pre-sales, sales, and after-sales. 2. Customized travel planning and product research for customers. 3. Opportunity to learn about tourism through free training programs. Description: * Sales experience in any industry * Completed high school (must be over 18 years old) or undergraduate degree (completed or in progress), preferably in Tourism, Business Administration, or related fields. * Strong verbal and written communication skills and empathy * Familiarity with social media platforms for customer service via messaging * Availability to work during standard business hours, in shopping mall stores or street-front locations * Basic knowledge of finance/mathematics (Excel and percentages) is preferred. * General knowledge of geography * Willingness to participate in free training programs to accelerate learning in tourism. * Provide pre-sales and after-sales support to customers to ensure satisfaction. * Serve customers through multiple channels (phone, WhatsApp, social media, and in-person at the store). * Research, understand, and customize travel itineraries for customers (for quotations or sales), informing them about available products and current promotions. * Track monthly sales targets as guided by the immediate supervisor. * Confirm customer boarding arrangements, provide a list of required documentation, advise on risks associated with boarding without proper documentation, obtain customer acknowledgment, and guide customers regarding travel materials such as vouchers, tickets, etc., to successfully complete the process. * Perform reservation procedures using the integrated information system, executing reservations per customer requests to secure their destination slots and prevent lost sales. * Follow up with customers post-sales until trip completion, verifying booked services and delivering vouchers/tickets to assist with any questions or needs. * Use CVC-provided tools correctly to avoid errors. * Regularly attend CVC-provided training sessions. 251205020218660570
João Silva
Indeed · HR
João Silva
Indeed · HR
