Technical Support Assistant

Description

We are looking for a passionate **Technical Support Assistant** who loves technology to join our team and contribute to the development of innovative solutions. The professional will be responsible for first-level customer support for our system, including logging, categorizing, and forwarding support tickets. Provide assistance with platform installation, configuration, and usage, clarify operational questions, and guide customers. Escalate complex incidents to higher-level support teams. Iqnus is a company with over 15 years in the market, leveraging technology to connect brands and consumers. One of our products is BotVendas: an **omnichannel system that automates sales via social media**, targeted at the **retail sector**, especially **pharmacies**. **Key responsibilities:** * Collaborate with colleagues and other departments across the company. * Ensure high-quality customer service. * Monitor customer server services and proactively resolve issues; * Provide first-level support to customers using our system; * Log, categorize, and forward technical support tickets; * Assist with platform installation, configuration, and usage; * Clarify operational questions and guide customers on configuration and usability; * Escalate more complex incidents to higher-level support teams. **Mandatory requirements:** * Completed or ongoing undergraduate degree (from the 3rd semester onward) in Technology or related fields; * Knowledge of Linux; * Basic or intermediate knowledge of Computer Networks; * Experience or familiarity with Databases; * Ability to work in an organized manner with attention to detail. **Desirable differentiators:** * Familiarity with Linux environments and terminal; * Interest in learning and advancing technically; **What we offer:** * A collaborative and relaxed work environment; * Participation in challenging projects with significant market impact; * Opportunities for professional growth; * Market-competitive benefits; * **On-site work. Schedule: Monday to Thursday, 8 AM to 6 PM / Friday, 8 AM to 5 PM / Saturday, 8 AM to 3 PM (rotating on-call shifts).**