**We are the University Center of Faculdades Metropolitanas Unidas, also known as FMU.** Recognized as one of the most traditional and innovative brands in higher education in São Paulo and across Brazil, FMU upholds **ethics** as a non-negotiable principle, guiding every action with integrity and responsibility. Our **commitment** is to deliver high-quality education, with excellence and determination in every challenge. We continuously pursue **high performance**, transforming obstacles into opportunities for innovation and achieving exceptional results. **If you identify with this purpose and wish to join a dynamic and challenging environment, this is your opportunity!** **Responsibilities and duties** * Screening in queue to optimize wait time for prospects, applicants, or freshman students. * In-person counter service (all admission pathways), answering inquiries covering the entire sales process — negotiation, persuasion, retention, and enrollment closure. * Supporting external initiatives, including participation in fairs, school \& corporate events, and commercial activities — i.e., all actions aimed at recruiting new students for the Institution. * If required, supporting "retention" efforts for students seeking cancellation, and executing end-to-end workflows — whether reversing or finalizing the request. * Supporting BackOffice activities involving evidence gathering to assist the area in reporting to critical channels. **Requirements and qualifications** * Completed high school; currently enrolled in an undergraduate program in management, communication, administration, or exact sciences. * Proficiency in Microsoft Office suite. * Prior experience in customer relations and sales. * Day-to-day initiative, proactively supporting applicants, freshmen, and colleagues. * Ability to persuade, negotiate, and develop argumentation and negotiation skills. Aptitude for handling objections to promote retention and negotiations that contribute to the Institution’s outcomes. * Adaptability and flexibility, including resilience in the workplace and in response to daily occurrences. **Additional information** **Salary:** Market-competitive. * **Medical assistance** fully covered by FMU; * **Dental assistance** optional; * **Life insurance**; * **Transportation allowance**; * **Meal allowance**; * **TotalPass**; * Two **full scholarships** for undergraduate and postgraduate programs. **Work location: Liberdade Campus** **Work modality:** 100% in-person **Schedule:** Monday to Saturday **Morning shift: Monday to Friday**, from 08:00 to 17:12 \- **Saturdays:** from 08:00 to 12:00. **Afternoon shift: Monday to Friday**, from 11:48 to 21:00 \- **Saturdays:** from 13:00 to 15:00. Our purpose is bold: **to become the world’s first EdTech university!** Furthermore, we aim to be a benchmark in Brazil and in the real economy, impacting the lives of **1 million students** through innovative and accessible education. To achieve this goal, **our culture is our engine**. We believe **strategy, culture, and people** must evolve together in a continuous cycle of growth and transformation. Here, we don’t just talk about our values — we **live** each one, every day! ### **Our pillars: ethics, commitment, and high performance** **Ethics:** Our non-negotiable principle. We conduct our actions and decisions with integrity, always doing what is right. **Commitment:** We deliver results with excellence and determination, from start to finish. **High Performance:** We transform challenges into opportunities, constantly striving for the best and going beyond. If you wish to join an **innovative, dynamic, and purpose-driven team**, this is where you belong! **Grow with us!**
João Silva
Indeed · HR
João Silva
Indeed · HR
