Job Summary: A Telephone Operator responsible for answering calls, scheduling, providing information, and directing calls at a medical diagnostic center. Key Highlights: 1. Answer phone calls, schedule and confirm exams for patients. 2. Provide guidance on exam preparation and general information. 3. Previous experience in customer service is valued. A medical imaging diagnostic center in Fortaleza (Downtown) is seeking a Telephone Operator. **Responsibilities:** Answer patient calls and forward them to the relevant departments when necessary. Schedule, reschedule, and confirm exams. Provide guidance on exam preparation (e.g., fasting, contrast agent use, required documentation, etc.). Inform patients about fees, accepted insurance plans, and report delivery timelines. Record interactions in the system. Confirm appointments to reduce no-shows. Direct calls to reception, finance department, or medical coordination. Previous roles as a Receptionist, Telemarketing Operator, Customer Service Assistant, or Relationship Agent may indicate suitability for some of the duties in this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Permanent \- On-site. * Duration: Full-time. * Working Hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
