Housekeeper

Description

Job Summary: The Housekeeper is responsible for ensuring the cleanliness and organization of hotel guest rooms and common areas, providing a welcoming and comfortable environment for guests. Key Highlights: 1. Ensure cleanliness and organization of guest rooms and common areas. 2. Foster a welcoming and comfortable environment for guests. 3. Participate in training sessions to enhance skills. Hotel Nacional Inn Jaraguá was inaugurated in 1954 and is an icon of São Paulo’s history and architecture. With its privileged location in the historic center, we offer a unique combination of charm and modern comfort across our 415 rooms. Additionally, we feature extensive event facilities, including 25 modular meeting rooms, two restaurants, a bar, and a theater. Since 2024, we have been part of the Nacional Inn Network, which originated in the 1970s in Poços de Caldas. Since then, the network has committed itself to hospitality. Present in eight Brazilian states and 30 destinations across the Southeast, South, Central-West, and Northeast regions, our mission is to connect people with positive experiences and promote the growth and well-being of our team and community. Join our team! **Housekeeper** Ensure cleanliness and organization of hotel guest rooms and common areas, providing a welcoming and comfortable environment for our guests. **Responsibilities and Duties:** * Perform daily cleaning and tidying of guest rooms and common areas. * Change bed linens, towels, and other items as needed. * Restock guest rooms with amenities such as soaps, shampoos, and toilet paper. * Complete checklists for maintenance items, minibars, and stationery, and report any irregularities or replenishment needs to supervisors. * Identify and hand over to immediate supervisors any items left behind/forgotten in guest rooms. * Inspect the condition of furniture and equipment in guest rooms and report any issues. * Follow hotel-standard cleaning and hygiene procedures. * Clean windows, mirrors, floors, and other room surfaces. * Organize the cleaning cart, arranging all required materials, equipment, tools, and other items (linens, cleaning products, amenities, vacuum cleaners, brooms, etc.). * Maintain cleanliness and order in the floor service pantry. * Keep vacant rooms clean and organized. * Maintain cleanliness of corridors and elevator lobbies. * Maintain organization of the storage area for cleaning supplies and materials. * Record general occupancy information (e.g., number of guests per room, room status/UH, cleaning status, etc.) following established procedures. * Collect guest laundry for external laundry services. * Assist in checking cleaning supply stock levels and request replenishment when necessary. * Attend meetings and training sessions to improve cleaning and customer service skills. * Maintain responsibility for assigned equipment and materials. * Safeguard the floor key according to established criteria and procedures. * Perform other related duties as required by the department.