Customer Service Representative

Description

Job Summary: Customer service representative for a café in São Paulo to manage customer service via WhatsApp Business, guide customers through reservations, and convey the brand's essence. Key Highlights: 1. Agile and empathetic customer service via WhatsApp Business 2. Management of a large volume of messages 3. Transmission of the brand's essence and style The café is seeking a Customer Service Representative in São Paulo. **Responsibilities:** Customer service via the WhatsApp Business API. Serve customers promptly, transparently, and empathetically. Guide customers through the reservation process (business profile). Structure dialogues, classifications, workflows, and API requests. Manage a high volume of messages. Convey the brand's essence and style in an affective and professional manner. Previous experience as a Customer Service Operator, Sales Assistant, Customer Service Consultant, or Sales Receptionist may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: R$2,400.00 * Benefits disclosed during the interview stage. **Additional Information:** * \#UrgentOpening * Contract: Full-time, on-site. * Schedule: Full-time * Working Hours: Monday to Friday.