Customer Experience

Description

Job Summary: Customer Experience professional responsible for customer service, communication, and administrative activities, with a focus on creating and implementing SOPs. Key Highlights: 1. Customer service and proactive communication with clients 2. Administrative services and system data entry 3. Onboarding meetings and creation of SOPs Customer Experience Daily Responsibilities \- Customer service \- inbound \- ⁠Communication with customers \- proactively * Administrative tasks relevant to this area * System data entry * Online and in-person onboarding meetings * Creation and implementation of SOPs Requirements: Experience in customer service Intermediate Microsoft Office suite proficiency Experience in the commercial area Bachelor's degree in Business Administration, HR, or related field Work Location: São Francisco, Curitiba \- PR Benefits: Unimed \- effective after 90 days Meal voucher (VR) Transportation voucher (VT) Salary: BRL 2\.500,00 Working Hours: 8:30 AM to 6:00 PM (44 hours per week), alternate Saturdays Minimum Education Level: Bachelor's Degree