Technical and Commercial Consultant

Description

Do you want to join a company that values organization, customer relationships, excellence in service, and professional growth? Cáliber is hiring a Technical and Commercial Consultant for a company in the motorcycle and after-sales segment. We believe technical and commercial service goes far beyond opening work orders or making sales. The Technical Consultant is responsible for building trust with customers, understanding their needs, providing accurate maintenance guidance, and ensuring a safe, transparent, and professional service experience. We are at a critical stage of strengthening and structuring our after-sales operations, seeking a professional who wishes to work with organization, commercial vision, service quality, and results focus—directly contributing to the workshop’s growth, customer retention, and revenue increase. If you are someone who: * enjoys communicating and building relationships with customers, * has a commercial profile and results orientation, * understands the importance of organization and process tracking, * enjoys goals, challenges, and professional growth, * demonstrates agility and initiative in service delivery, * recognizes the value of consultative and technical service, this opportunity may be right for you. Here, you will have the space to contribute, grow, and actively participate in the evolution of the company’s after-sales operations—working directly on customer relationship management, service follow-up, and workshop commercial development. JOB MISSION Provide technical and commercial after-sales service, including customer reception, work order creation and tracking, service and parts negotiation, customer relationship management, and workshop commercial support—ensuring service quality, revenue growth, and customer retention. KEY RESPONSIBILITIES * In-person, telephone, and WhatsApp customer service * Workshop customer reception * Work order creation and tracking * Identification of maintenance needs * Preparation and presentation of quotations * Negotiation of services and parts * Monitoring of service execution * Follow-up on ongoing customer interactions and services * Technical delivery of motorcycles * Customer relationship management and retention * Tracking of inspections and preventive maintenance * Support for after-sales commercial initiatives * Updating registrations and information in the system * Monitoring workshop goals and performance indicators * Coordination with mechanics, inventory, and warranty teams SPECIFIC KNOWLEDGE * Commercial and consultative customer service * Sales and negotiation techniques * Basic knowledge of motorcycle maintenance * Workshop and after-sales routines * Basic/intermediate Microsoft Office suite * Use of systems/ERP * Quotation and order preparation * Customer portfolio management and relationship building * Process organization and operational monitoring * Driver's license class A (preferred) DESIRED SKILLS * Strong communication skills * Ability to build rapport * Negotiation ability * Organizational skills * Agility * Proactivity * Goal-oriented mindset * Commercial awareness * Active listening * Problem-solving ability * Teamwork proficiency ATTITUDES AND BEHAVIORS * Commitment to results * Professional demeanor * Accountability * Sense of urgency * Operational discipline * Customer focus * Transparency in service delivery * Willingness to learn and improve * Team spirit * Positive attitude toward challenges * Attention to detail and service quality **Working Hours** Monday to Friday — 7:30 AM to 11:30 AM / 1:00 PM to 5:30 PM (1.5-hour lunch break) **Compensation** BRL 1,800.00 + BRL 20.00 daily meal allowance + commission Employment type: Full-time, CLT permanent contract Pay: BRL 1,800.00 – BRL 3,200.00 per month Benefits: * Meal voucher * Transportation voucher Education: * Completed high school (mandatory) Experience: * Inventory handling and control (mandatory) Work location: On-site