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Ticket Manager job by Indeed in 2026 | ok.com

Ticket Manager

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience level1 to 2 years

Education levelNo degree limit

Description

Ticket Manager Description We are looking for a Ticket Manager to join our support team to handle service requests. Responsibilities * Support the technical support team by assigning tasks and monitoring employee performance. * Analyze and prioritize support tickets, ensuring that response deadlines are met. * Identify patterns of recurring issues and propose solutions for their permanent resolution. * Participate in periodic meetings with the team to align strategies and discuss improvements to support processes. Requirements * Previous experience as a Ticket Manager * Experience with SAP system usage and support. * Ability to analyze and log incidents related to the SAP environment. * Experience in user support and assistance for SAP-based operations.

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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Ticket Manager job by Indeed in 2026 | ok.com