Telephone Assistant

Description

Job Summary: Responsible for assisting with technical and operational support for telephone systems, equipment maintenance, troubleshooting, user support, and system documentation. Key Highlights: 1. Assistance in technical and operational support for telephone systems 2. Preventive and corrective maintenance of systems and equipment 3. User support and implementation of new technologies **Brief Description:** Responsible for assisting with technical and operational support for telephone systems. Duties include assisting with installation and configuration of telephone equipment, resolving technical issues, and providing support to internal users. Also contributes to system updates and documentation, assists in implementing new technologies, and performs administrative tasks related to telephony, ensuring services operate efficiently and continuously. **Education Requirement:** Completed High School with a Technical Course in Telecommunications, Computer Networks, Electronics, Electrotechnics, and/or related fields. **Technical and Specific Knowledge:** Basic/intermediate knowledge of Office suite (Excel, Word, PowerPoint, Notepad) is desirable; Fundamentals of Computer Networks; Fundamentals of Telecommunications; LGPD – General Data Protection Law (basic knowledge). **Professional Experience:** Minimum of 6 (six) months of experience in related activities. * Assist in the installation and configuration of telephone systems and equipment. * Perform preventive and corrective maintenance on telephone systems and equipment. * Provide end-user support for telephony services. * Participate in the implementation of new projects. * Assist in updating manuals and operational procedures related to system operations. * Assist in ensuring the availability and quality of telephony services. * Follow guidelines outlined in the Internal Regulations and guide the team regarding human resource management processes: vacation program, and participate in personnel movement processes (recruitment, onboarding, transfers, promotions, and dismissals). * Stay informed about new products and services offered by the company. * Proactively address customer problems and needs. * Promote and participate in company events and meetings, as well as engage in team-building and social activities. * Ensure ethical standards and appropriate professional conduct are embedded in organizational culture. * Maintain, service, clean, and ensure proper functioning of departmental equipment and premises. * Maintain organization of physical and digital company documents, ensuring accurate and timely updates. * Perform other related tasks as directed by the immediate supervisor.