Job Summary: Provide customer service via telephone, offer services, conduct collections and registrations, following scripts to prospect, retain, or recover customers. Key Highlights: 1. Customer service and negotiation 2. Opportunity for professional growth 3. Teamwork and interpersonal relationships Serve customers, offer services and products, provide specialized technical support, conduct surveys, perform collection and customer registration activities — all exclusively via telephone, following pre-planned and controlled scripts and procedures to prospect, retain, or recover customers. **Responsibilities and Duties** * Follow work instructions outlined in the company's Standard Operating Procedures manual; * Keep your workstation consistently clean and organized. * Make outbound calls to customers to promote or sell services; * Answer customer calls and/or communicate via other channels; * Schedule evaluations for prospective customers identified through promotional campaigns; * Record system entries with information related to performed activities; * Conduct customer satisfaction surveys according to company guidelines; * Perform sales follow-up tasks such as sending letters, faxes, or e\-mails; * Contact delinquent customers to schedule meetings aimed at renegotiating outstanding debts, per internal company policy; * Identify delinquent customers based on data available in the information system; * Reschedule appointments for customers who failed to attend scheduled consultations and/or evaluations, per company manual and regulations. * Attend technical and/or behavioral training sessions provided by the company. **Requirements and Qualifications** * Completed High School education; * Intermediate computer skills; * Customer service and negotiation experience; * Sales techniques; * Strong communication skills. Competencies * **Communication:** Clear diction; verbal fluency; negotiation; communication skills; * **Social:** Interpersonal relationships; teamwork; * **Behavioral:** Commitment; proactivity; dynamism; responsibility; friendliness; empathy; * **Organizational:** Time management; planning and organization. **Additional Information** We are Brazil's largest orthodontic network! We were founded with the mission of democratizing and modernizing dental care through humane, high-quality services offered at accessible prices. With **over 20 years** of operation, we have more than **350 units** across Brazil and over **8 million satisfied customers** proudly showcasing the OrthoDontic brand through their smiles. **Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
João Silva
Indeed · HR
João Silva
Indeed · HR
