Telemarketing Operator

Description

Job Summary: The Telemarketing Operator will handle and guide customers regarding water filtration products, ensuring a satisfactory purchasing experience and reinforcing the company's image. Key Highlights: 1. Handle and guide customers regarding products and services. 2. Contribute to strengthening the company's image by conveying its mission. 3. Collaborate with other departments to resolve customer issues. **Job Description****:*** Employment Type: Full-time CLT Contract * Salary: 2100.00 * Company: No Mundo dos Filtros believes that quality water is everyone's right. For 40 years, we have operated in the market with the purpose of delivering safety, health, and well-being to homes, businesses, and industries through intelligent water filtration and purification solutions. We offer a wide range of products—from central filters to compact purifiers—always focusing on efficiency, durability, and technology. Our commitment is to ensure every customer has clean and reliable water at every point in their home or business. We rely on a specialized team, personalized service, and after-sales support prioritizing the satisfaction and trust of those who choose our brand. More than selling filters, we deliver peace of mind and quality of life. * Job Objective: The telemarketing operator’s primary objective is to handle and guide customers regarding our water filtration and purification products and services, ensuring a satisfactory purchasing experience. This professional acts as an information facilitator, helping resolve inquiries and promoting solutions appropriate to consumers’ needs. Additionally, they contribute to strengthening the company's image by conveying the mission of providing quality water for all. * Responsibilities: * Answer calls from customers and potential consumers, clarifying questions about products and services to ensure each customer receives accurate and appropriate information. * Record customer interaction details in the system, ensuring relevant data is documented for future reference and follow-up. * Conduct post-sale customer follow-ups to gather feedback on usage experience and identify improvement opportunities. * Collaborate with other company departments—such as sales and technical support—to resolve issues requiring joint effort and additional support. * Stay updated on product features and company policies to provide accurate and appropriate guidance. * Qualifications: * Practical knowledge of customer service, with sufficient familiarity to understand and resolve simple issues. * Clear and effective communication skills, both verbal and written, to interact with customers in a friendly and professional manner. * Ability to multitask and organize effectively, managing time efficiently to handle call volume. * Basic computer literacy, including CRM systems and office applications. * Educational Requirements: High school diploma required. * Professional Experience: Prior experience in customer service or telemarketing will be considered an advantage, even if temporary or internship-based. * Knowledge and Skills: Practical customer service experience, active listening and problem-solving abilities, plus proficiency in basic call logging and tracking systems. **Location****Employment Model****Work Model** Brasília, DF, BR Full-time CLT On-site