Technical Support Technician

Description

Job Summary: We are seeking a responsible, communicative professional with a solid foundation in computer science to join our on-site and remote technical support team. Key Highlights: 1. Growth opportunities in the telecommunications field 2. A learning environment and professional development 3. Continuous internal training Remote and Field Technical Support Technician – Mega Telecom *Location:* Goiânia – GO (on-site) *Work Model:* On-site work with remote support and occasional travel *Working Hours:* Full-time *Start Date:* Immediate --- ### About Mega Telecom We are a company specializing in telecommunications solutions, IP telephony, cloud-based PABX, technical support, and network infrastructure. We seek a responsible, communicative professional with a solid foundation in computer science to join our technical support team. --- ### Responsibilities - Remote customer support via telephone, WhatsApp, video conferencing, and remote access (AnyDesk / TeamViewer, etc.) - End-user technical support: computer configuration, folders, files, printers, Excel, and basic tools - Technical problem diagnosis and resolution - Opening, tracking, and logging of support tickets - *On-site field support when required* (installations, diagnostics, and physical support) - Basic network, internet, and telephony support --- ### Requirements - *Solid computer science knowledge* (Windows, installation and configuration, file organization, etc.) - *Basic knowledge of Excel and Office suite* - Strong communication skills and customer service ability - Organization, responsibility, and proactivity - Availability for *external travel* when required --- ### Preferred Qualifications (not mandatory) - Prior experience in technical support - Knowledge of *telephony, PABX, VoIP, or IP telephony* - Basic understanding of *network infrastructure* (cabling, routers, Mikrotik, switches) - Experience in the telecommunications sector - Basic Linux knowledge --- ### Desired Profile - Ability to learn quickly and solve problems efficiently - Patience and clarity when explaining procedures - Organizational and time management skills - Commitment and desire to grow within the field --- ### Benefits - Genuine growth opportunities in the telecommunications field - Continuous internal training - A learning environment and professional development Employment Type: Permanent CLT Salary: R$1.800,00 – R$2.500,00 per month Benefits: * Health insurance * Transportation allowance * Company vehicle Work Location: On-site