Technical Support Technician

Description

Job Summary: Professional responsible for diagnosing, planning, installing, and supporting unified communication and cloud-based PABX solutions, ensuring customer satisfaction. Key Highlights: 1. Experience with VoIP telephony, SIP, and IP-PABX 2. Knowledge of computer networks 3. Focus on unified communication solutions Since 1999, Braga Soluções em TI has provided customized and accurate services and products to clients of varying sizes and industry segments. **Responsibilities:** * Perform comprehensive technical diagnostics, mapping the client's IT and telephony environment to enable cloud-based PABX implementation. * Plan, install, and configure unified communication solutions such as GoToConnect (Jive) and 3CX according to client needs. * Provide support for critical processes, including number portability, extension configuration, and call queues. * Train end users and the client's technical teams to ensure efficient use of implemented solutions. * Deliver technical support, ensuring full functionality of solutions and responding promptly to failures. * Monitor platform performance, identifying opportunities for continuous improvement. * Collaborate with the sales team by participating in technical meetings with prospective clients and assisting in developing customized proposals. * Prepare comprehensive technical documentation, including procedures, network topologies, and operational manuals. * Ensure project delivery within established timelines, maintaining quality and alignment with client expectations. **Requirements:** * Technical or undergraduate degree (completed or in progress) in Computer Networks, Information Technology, Telecommunications Engineering, or related fields. * Technical Knowledge: Practical experience with VoIP telephony, SIP protocol, and IP-PABX; Familiarity with GoToConnect (Jive) and/or 3CX is a plus; Knowledge of computer networks: IP addressing, NAT, firewalls, routing, and Quality of Service (QoS); Experience with telephony devices such as ATAs, softphones, IP phones, and routers; Basic understanding of information security applied to VoIP environments. Employment Type: Full-time CLT Compensation: R$1\.764,92 \- R$2\.557,26 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site