**Description:** **Education:** Currently enrolled in a bachelor’s degree program in Information Technology or related fields, from the 2nd (second) semester onward. **Professional Experience:** Experience providing IT support to corporate end users. **Technical Knowledge:** Operation of microcomputers and use of office automation software (e.g., Microsoft Office suite, Google Workspace); Computer networks, both wired and wireless, including basic knowledge of the TCP/IP protocol; Technical proficiency commensurate with the responsibilities of the position. Replace and relocate modules and equipment as required and per prior planning; Replace consumables and perform general equipment maintenance (e.g., microcomputers, laser printers); Perform minor repairs on components of services provided to users (equipment, systems, technical/regulatory documentation, etc.); Install and configure software on microcomputers and users’ mobile devices; Develop installation scripts and packages. Generate and deploy computer disk images; Activate, test, and deactivate network ports and general IT equipment; Perform structured cabling (twisted-pair) for network infrastructure, adhering to the established connectorization standards; Execute and restore backups and perform routine periodic procedures; Develop configuration and operation instructions for equipment and software; Contact users to gather additional details regarding requests not fully resolved during the initial contact, aiming to resolve the issue; Provide guidance and tips on using features and functionalities available in basic software, applications, information systems, and general equipment; Install and configure printers using the TCP/IP protocol; Monitor various IT vendors via tickets, email, telephone, and in-person meetings; Maintain asset inventory control; Support for fixed and mobile telephony; Document performed activities; Clarify customer queries regarding configuration, installation, operation, and maintenance of computer equipment and components; Perform other related tasks. 2512060202191837091