Technical Support Representative

Description

Job Summary: Post-sales representative focused on issue resolution and customer delight, delivering customer service, routing requests, and providing technical support. Key Highlights: 1. Customer-focused service aimed at issue resolution and customer delight 2. Support to the sales team and pre-technical support 3. Organization and proficiency with systems **Position: Post-Sales Representative** * **Responsibilities:** Customer service focused on issue resolution and customer delight; listening, empathizing with, and reassuring customers; routing requests and tracking them to resolution; logging interactions and requests; performing pre-technical support (e.g., sending videos); entering orders into the system; supporting the sales team * **Requirements:** Experience in customer service; strong written communication skills; proactivity and positive attitude; organizational skills and Excel proficiency; familiarity with systems (e.g., Tiny, Omie, or similar) **[Information:** Location: Jardim Santo Antônio, Goiania/GO Schedule: Monday to Friday, 08:00–12:00 | 13:00–17:48 Compensation: Salary of R$ 2.200 to R$ 2.500 (based on experience) + 20% hazard pay + R$ 190 cost-of-living allowance Employment Type: Full-time CLT Payment: R$2.200,00 – R$2.500,00 per month Benefits: * Transportation allowance Selection Question(s): * Essay-type: Do you have prior experience in customer service, post-sales, customer care centers (SAC), or technical support? * Are you proficient in Excel? * Do you have convenient access to the job location, Jardim Santo Antônio in Goiania/GO? Work Location: On-site