Technical Support Assistant

Description

Job Summary: We are seeking a Technical Support Assistant to join our team, resolve issues, and train users on hospital systems and related applications. Key Highlights: 1. Essential support in problem resolution and user training. 2. Opportunity to enhance knowledge of hospital systems and ERPs. 3. Collaborative environment focused on organization and clear communication. We are looking for a Technical Support Assistant to join our team and support departments in resolving issues as well as conducting training for hospital systems and related applications. **Main Responsibilities:** 1. Respond to user requests (Level 1 and part of Level 2); 2. Guide users on proper system usage; 3. Address operational questions (e.g., registration, billing, electronic health records, scheduling, inventory, etc.); 4. Log and categorize incidents in the ticketing tool; 5. Escalate more complex technical issues to analysts; 6. Monitor the ticket queue; 7. Follow up with vendors for responses when instructed; 8. Perform tests after fixes; 9. Update ticket status for users. **Expected Technical Competencies:** * Basic knowledge of hospital ERP systems (e.g., TASY); * Familiarity with hospital processes; * Basic database knowledge (simple queries); * Ticketing tools (e.g., GLPI, Jira, Movidesk); * Basic/intermediate Excel. **Expected Behavioral Competencies:** * Organization; * Patience with users; * Clear communication; * Prioritization ability; * Collaborative mindset. Minimum Education: Bachelor’s Degree * MEAL ALLOWANCE * TRANSPORTATION ALLOWANCE * MEDICAL PLAN * MEAL VOUCHER * DENTAL PLAN * TOTALPASS