TECHNICAL SUPPORT ASSISTANT (Acem Net)

Description

Job Summary: A technical support professional providing both on-site and remote assistance, resolving service tickets, performing tests, and carrying out equipment maintenance and configuration. Key Highlights: 1. First-level technical support for users and customers 2. Computer maintenance and network configuration 3. Diagnosis and resolution of issues related to commercial automation A telecommunications company is seeking a Technical Support Assistant in Porto Alegre. **Responsibilities:** Provide on-site first-level support to the company's clients to resolve service tickets and offer technical assistance to users. Work may be conducted on-site and/or via phone, email, and the Help Desk system, including logging tickets and updating documentation. Perform hardware, software, and system testing and evaluation. Conduct computer maintenance. Configure routers and modems. Install and maintain network assets. Diagnose and resolve issues with commercial automation equipment. Previous experience as a Support Analyst, Support Technician, Technical Support Assistant, or Support Specialist may indicate suitability for some of the responsibilities associated with this position. High school diploma required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Life Insurance **Additional Information:** * \#UrgentOpening * Employment Type: Full-time, On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00. On-call duty and 7-day shift coverage required.