TECHNICAL SUPPORT ANALYST POSITION – MULTISTORE SYSTEMS

Description

**TECHNICAL SUPPORT ANALYST POSITION – MULTISTORE SYSTEMS** **Company:** Multistore Systems **Location:** Cidreira/RS – On-site **Do you love technology, enjoy solving problems, and want to grow within an expanding company?** Then this position is for you! We are hiring a **Technical Support Analyst** to join our team and help our customers achieve the best possible experience with our systems! ✅ **What we offer?** ✔ Dynamic and collaborative work environment ✔ Growth opportunities ✔ Ongoing training ✔ Partial health insurance plan ✔ Performance-based benefits and incentives **What are we looking for?** Experience or knowledge in technical support Strong communication skills and ability to interact effectively with customers Analytical and proactive mindset Willingness to learn and develop **Valid driver's license (CNH)** **Key responsibilities:** ✅ Provide technical support for corporate systems, software, and applications; ✅ Install, configure, and troubleshoot hardware and software issues; ✅ Move, add, and replace hardware and software as needed; ✅ Receive and handle tickets via **ITSM**, working remotely or on-site; ✅ Ensure efficient technical support to maintain customer platform availability and performance; ✅ Guarantee compliance with **SLA (Service Level Agreement)** requirements and other customer demands. **Join our team and grow with us!** Employment type: Full-time CLT Salary: R$2\.300,00 \- R$2\.500,00 per month Benefits: * Medical assistance Education: * Currently enrolled in or having interrupted technical education (Mandatory) Experience: * Driving experience and valid CNH (Mandatory) * Computer maintenance and technical support (Mandatory) * Technical support experience and residence in Cidreira, RS, or surrounding areas (Mandatory) Work location: On-site