Technical Support Analyst I

Description

Job Summary: Provide support to customer suppliers in public procurement processes, guiding them on platform usage and resolving operational and technical issues. Key Highlights: 1. Customer and supplier support in procurement processes 2. Handling demand resolution and routing of technical support tickets 3. Opportunity to enhance knowledge in public procurement **Description:** ---------------- Responsible for providing support to customer suppliers through support channels, guiding them on platform usage and ensuring their participation in procurement processes. Also handles ad-hoc issue resolution, routes technical support tickets, and provides operational support related to procurement processes. **Responsibilities:** * Guide customer suppliers in using the platform to participate in procurement processes available on the Public Procurement Portal, via support channels (telephone, chat, WhatsApp, and email) and the system. * Perform supplier registration activation via internal system, including information analysis and verification, homologation, and payment confirmation, using support channels. * Ensure adherence to deadlines in tender stages, icon location, and document submission by completing internal support tracking controls and monitoring via the platform. * Request issuance or correction of invoices by opening tickets in the internal platform after collecting necessary information for routing to the responsible department. * Open technical support tickets in the internal system, forwarding requests to the IT team for platform modifications. * Research and analyze notices published on the Public Procurement Portal, using the platform and the National Public Procurement Portal (PNCP) to support interactions with qualified information. **Requirements:** ----------------- * Completed or ongoing undergraduate degree in Administration, Public Management, or related fields. * Experience in Help Desk and/or customer service. * Proficiency in Microsoft Office Suite. **Preferred Qualifications:** * Courses on public procurement offered by ENAP (National School of Public Administration). * Knowledge of Law No. 14.133 * Bidder Training Course