Technical Support Analyst

Description

Job Summary: Technical Support Analyst N1/N2 for remote and on-site support, focused on hardware, network, Microsoft 365 troubleshooting and resolution, and IT maintenance. Key Highlights: 1. Remote support ticket handling at Level 1 with Level 2 assistance 2. Hardware and network problem diagnosis and resolution 3. Microsoft 365 support and IT equipment organization Position: Technical Support N1 / N2 We are seeking a **Technical Support Analyst N1**, to perform remote support and occasional on-site **N2** activities, to join our team and support our clients in their day-to-day IT operations. Main Responsibilities * Handling **Level 1 remote support tickets**, with occasional support at **Level 2**. * Diagnosis and resolution of **hardware** issues (desktops, laptops, peripherals). * Identification and resolution of **network** incidents (connectivity, IP, DNS, Gateway). * Basic configuration of **routers and network equipment**. * Customer support for: * **Microsoft 365** (emails, accounts, permissions) * **Printer installation and configuration** * **Digital certificate assistance** * Assembly, organization, and basic maintenance of **IT equipment**. * Execution of periodic **physical preventive maintenance** (cleaning, organization, and equipment inspection). Desired Profile * Prior experience in **Level 1 technical support**, with basic knowledge of **Level 2**. * Strong communication skills and ease in user interaction. * Organized, responsible, and process-oriented profile. * Ability to perform both **remote and on-site support**. * Proactivity in handling technical and operational tasks. * Interest in **professional and technical growth** in the Information Technology field. Employment Type: Full-time CLT Compensation: R$2.600,00 - R$3.000,00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * Do you hold a Category B driver’s license? If yes, do you regularly drive? Work Location: On-site