Technical Support Analyst

Description

Job Summary: We are seeking an IT Support professional to work on troubleshooting, integrations, and automation, with a strong focus on service quality and problem resolution. Key Highlights: 1. Troubleshooting and database and performance analysis 2. Working with APIs, data flow validation, and WhatsApp-based integrations 3. Implementation and support of automated workflows using n8n **About the Company** We are a technology company focused on product performance solutions. We seek IT Support professionals committed to service quality and problem resolution, who enjoy challenges and act proactively. **Responsibilities** ● Perform production troubleshooting, including database and performance analysis. ● Work with APIs and validate data flows, ensuring information integrity. ● Configure and support WhatsApp (Meta) integrations, including template creation and management. ● Perform configuration and maintenance of Embedded Signup (Meta WhatsApp). ● Implement and support automated workflows using n8n. ● Integrate systems via Evolution API (WhatsApp) and ensure proper message sending/receiving functionality. ● Record all actions taken in tickets to ensure traceability and historical tracking. ● Communicate\-clearly and concisely with customers and stakeholders. ● Collaborate with the team to implement process and documentation improvements. **Technical Requirements** ● Experience with MongoDB. ● Knowledge of REST APIs: methods, error handling, and status codes. ● Understanding of Networking and DNS: connectivity diagnostics, DNS record configuration. ● Familiarity with task management tools: Trello, Jira, Kanban, Git, or similar. **Behavioral Competencies** ● Structured analytical ability and multi\-layer troubleshooting (system, network, database). ● Experience with WhatsApp integrations via Meta (Business API). ● Knowledge of WhatsApp message template creation and management. ● Experience with Embedded Signup (Meta). ● Knowledge or experience with n8n (or similar automation tools). ● Experience with Evolution API or similar integration platforms. ● Ability to prioritize critical tasks and manage multiple tickets simultaneously. ● Strong communication skills with customers, colleagues, and third parties, maintaining transparency and regular updates. ● Organization and discipline in recording actions and tracking tasks. **Nice\-to\-have** ● Experience with high\-availability production environments. ● Knowledge of monitoring automation or maintenance scripting. ● Prior experience supporting corporate clients. ● Experience with messaging platforms or CRM systems integrated with WhatsApp. Benefits ● Benefits: meal allowance, remote work, health insurance, etc. Employment Type: Full\-time CLT or Freelance / PJ Contract Duration: 24 months Compensation: Up to R$1\.976,00 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On\-site