TECHNICAL SUPPORT ANALYST (Vena App)

Description

Job Summary: A professional providing operational technical support to FOPAG system end-users, assisting with HR routines and identifying and guiding solutions for labor-related questions. Key Highlights: 1. Technical support to FOPAG system end-users 2. Assistance with HR routines and processes 3. Guidance on payroll, vacation, and termination calculations The company seeks a Technical Support Analyst in Santa Bárbara d'Oeste. **Responsibilities:** Provide operational technical support to FOPAG system end-users. Assist clients in executing HR routines and processes within the system. Identify, analyze, and guide solutions for questions related to payroll, vacation, termination, and labor charges. Provide client support via phone, e\-mail, and WhatsApp, ensuring clarity in guidance and quality of service. Record support interactions and track requests until resolution. Support clients in correctly using system functionalities. Previous experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some activities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Transportation Allowance * Dental Insurance * Health Insurance * Gympass **Additional Information:** * Employment Type: Hybrid \- Hybrid work model. * Candidates from Americana, Nova Odessa, Sumaré, or Limeira are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday.