Technical Consultant Trainee

Description

Job Summary: This professional will provide customer service, performing installations, maintenance, and technical support, ensuring excellence and customer satisfaction. Key Highlights: 1. Customer service and technical support 2. Continuous improvement and professional development 3. Focus on quality and customer satisfaction Job Description: Directly perform customer service activities, including installation, maintenance, address changes, equipment removal, and other related services; ensure excellence in service delivery and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled service appointments with customers, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service—identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring safety for oneself and customers; Understand and apply quality indicators (IRR, IFI) daily to continuously improve service delivery; Actively participate in company-provided training and development programs to foster professional growth and stay updated on new technologies and procedures. Main daily activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training sessions and updates regarding products and services. Requirements: Completed high school education; Prior experience in customer service is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work varied hours according to service needs; Basic knowledge of digital tools and customer service record systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Pharmacy Benefit * Transportation Allowance * Life Insurance * Meal Allowance or Food Allowance * Skello App (e-books and digital books) * Citizen Company * SESI Benefit * Medical Assistance (with co-payment) * Telemedicine * Internet Package Discount * Dental Assistance * University Tuition Discount * Profit Sharing