Job Summary: Directly engage in customer service, performing installations, maintenance, and technical support with a focus on excellence and satisfaction. Key Highlights: 1. Customer service focused on satisfaction 2. Continuous professional development 3. Teamwork and proactivity Job Description: Directly perform customer service activities, including installation, maintenance, address change, equipment removal, and other services; ensure excellence in service delivery and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best practices in customer service. Responsibilities: Perform assigned customer service tasks, ensuring high quality and efficiency; Adhere to the pre-scheduled customer service appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service, identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring safety for oneself and customers; Understand and apply quality indicators (IRR, IFI) daily to continuously improve service quality; Actively participate in training and development programs offered by the company to foster professional growth and stay updated on new technologies and procedures. Main daily activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training and updates on products and services. Requirements: Completed high school education; Prior customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work during varying hours as required by service needs; Basic knowledge of digital tools and customer service record systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Profit-sharing program * Health insurance (with co-payment) * Citizen Company certification * Transportation allowance * University tuition discounts * Life insurance * SESI health plan * Telemedicine * Skello App (e-books and digital books) * Pharmacy network discount * Dental care * Meal allowance or food allowance * Internet package discount
João Silva
Indeed · HR
João Silva
Indeed · HR
