Technical Consultant Trainee

Description

Job Summary: Directly engage in customer service activities, ensuring excellence, satisfaction, and quality, while providing technical support and applying best practices. Key Highlights: 1. Consultative customer service and tailored solutions 2. Continuous improvement of services and quality indicators 3. Training and development programs for professional growth Job Description: Directly perform customer service activities, including installation, maintenance, address changes, equipment removal, and other related services; ensure service excellence and customer satisfaction; guarantee service quality by adhering to company standards and procedures; provide technical support, clarify customer inquiries, and apply best customer service practices. Responsibilities: Perform assigned customer service tasks with high quality and efficiency; Adhere to the pre-scheduled customer service appointments, ensuring punctuality and effectiveness; Ensure customer satisfaction through consultative service—identifying needs and offering appropriate solutions; Keep work tools organized and in good condition, paying special attention to connectorization tools to prevent damage; Properly use personal and collective protective equipment, ensuring personal safety and that of customers; Understand and apply quality indicators (IRR, IFI) daily to continuously improve service delivery; Actively participate in company-provided training and development programs aimed at professional growth and continuous updating on new technologies and procedures. Primary daily activities include: Performing installation, maintenance, address change, and equipment removal services; Monitoring and reporting the status of completed services; Following company quality procedures and standards; Participating in training sessions and updates on products and services. Requirements: High school diploma; Customer service experience is considered a plus but is not mandatory; Strong communication skills, organization, and proactivity; Ability to work effectively in a team; Flexibility to work varied hours as required by service needs; Basic knowledge of digital tools and customer service record systems. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Medical assistance (with co-payment) * University tuition discounts * SESI benefits * Dental assistance * Life insurance * Profit-sharing program * Internet package discount * PLR (Profit-Sharing Bonus) * Citizen Company certification * Skello App (e-books and digital books) * Meal allowance or food allowance * Total Pass * Telemedicine * Pharmacy network benefits * Transportation allowance