**Overview** --------------- We are looking for a Technical Support professional specializing in cabling to work urgently at Altamira Airport, Pará. If you have knowledge in microcomputing, networks, and cabling and are seeking a challenge, this opportunity is for you! **Responsibilities and duties** ----------------------------------- * Provide technical support for microcomputing, networks, and cabling. * Monitor and support TVs (voice information systems) and employee workstations. * Configure mobile devices (cell phones) from Motorola and Samsung brands. * Identify printer issues and open service tickets with the responsible company (does not include actual printer maintenance). * Participate in the weekly on-call rotation to handle emergencies. * Profile with resilience, focus, commitment, organization, good communication skills, and punctuality. **Requirements and qualifications** ------------------------------ * Certifications/Courses: Must possess or complete NR35 and NR10 certifications (courses provided by the company). * Experience: Solid experience in field technical support (microcomputing, networks, and cabling). * Provide user support, ensuring all employees have their work equipment properly functional. * Manage service tickets and support queues, ensuring compliance with agreed performance indicators. * Support other IT areas during crises, projects, changes, and technology environment testing. * Manage equipment inventory, ensure tracking and maintenance of each device. * Create, update, and execute SOPs (Standard Operating Procedures) to perform tasks and ensure knowledge consistency. * Install software and perform hardware maintenance. Specific knowledge (tools, language, certifications); * Knowledge of installation and configuration of operating systems. Advanced knowledge of Windows 10. * Ability to perform data transfers, user backups, administrative tools, and registry operations. * Basic AD knowledge: adding and removing devices from the domain. * Basic knowledge of configuring Exchange Server and BES accounts. * Basic networking knowledge (configuration of static and dynamic IP, basic commands such as ipconfig /release /renew). * Office Suite (especially Outlook—creating profiles and maintaining accounts on Exchange Server; basic Excel knowledge—including basic formulas). * Experience in laboratory environments, performing analysis, testing, and hardware diagnostics. * Handle incident management, service requests, SLA monitoring, and end-user support. * Desired technical certifications such as MCP, MCSE, CCNA, ITIL, AWS, AZURE. **Additional information** -------------------------- **What we offer you?** * Meal or food allowance; * Medical and dental insurance; * Pharmacy network (discounts on medication purchases); * Life insurance; * TIVIT Club (discounts and partnerships with top retailers); * PAC – Career acceleration program; * Certification reimbursement; * MOBIFLIX – Our corporate learning platform offering in-person and online courses aligned with the latest technology market trends; * Online platform for payroll-deducted loans; TIVIT helps you achieve personal goals such as home renovations, financing education, or paying off debts, according to company rules and policies; * Personal Support Program providing psychological, financial, and legal counseling in partnership with Alelo. We believe the present should be diverse and inclusion drives transformation; therefore, everyone is welcome to apply for our positions to help us build an inclusive workplace environment based on respect, fairness, and equity. Ready to take on this challenge with us? \#vemserTIVIT Minimum Education: Bachelor's degree