Support Technician (iOS and Android formatting/configuration)

Description

Job Summary: Support Technician specializing in migration to Intune, system reconfiguration, and user support for mobile devices. Key Highlights: 1. Participation in the migration project to Microsoft Intune 2. Support for Android and iOS devices 3. Focus on reconfiguration of corporate mobile phones Profile: Support Technician (iOS and Android formatting/configuration) Scope: Participate in the Intune migration project, performing operating system replacement, data migration, and mobile device reconfiguration to ensure uninterrupted end-user usage. Execute mobile device migration to Microsoft Intune Perform operating system replacement / reconfiguration of corporate mobile phones Support users during the migration process, ensuring: Backup and restoration of data Reconfiguration of corporate applications Work with devices: Android / iPhone (iOS) Follow procedures and guidelines provided by the project team Record support tickets and migration statuses Experience: Android devices iPhone (iOS) devices Data migration between devices Operating system replacement or reinstallation Requirements: Bachelor’s degree in Information Technology or currently pursuing one; Strong communication skills—both written and verbal; resilient, dynamic, proactive, and capable of working under pressure; Preferred Qualifications: Knowledge of ITSM ServiceNow and its usage. Address: Municipal Road Valêncio Calegari, 777 \- Nova Veneza District, Sumaré \- SP, 13181\-585 Period: Start Date 02/09/2026 \- End Date 04/09/2026 Schedule: 08:00 to 17:00 (Monday to Friday) Job Type: Temporary Contract Duration: 2 months Compensation: R$2\.420,00 per month