Job Summary: Fiscal Analyst (Support Area) to provide customer support, delivering functional support for the Fiscal Writing and Accounting modules, ensuring excellence and satisfaction. Key Highlights: 1. Functional support in Fiscal Writing and Accounting 2. Focus on efficient problem resolution and customer satisfaction 3. Continuous updates on solutions and legislation **Fiscal Analyst (Support Area)** Do you want to grow professionally in Accounting and Fiscal areas within a technology reference company? Then join Thomson Reuters! Thomson Reuters combines human intelligence, technology, and expertise to deliver trusted answers that help professionals make confident decisions and better manage their businesses. We help reinvent how professionals work—our team of specialists brings together information, innovation, and insight to unravel complex situations across Tax, Foreign Trade, Accounting, and Legal markets, supporting our customers in decision-making. **About The Role** As a **Fiscal Analyst (Support Area)**, you will be a key player in serving our customers, ensuring an excellent experience and contributing to the continuous evolution of our solutions. Your main responsibilities include: * Delivering functional support for the Fiscal Writing and Accounting modules of the Domínio system via telephone. * Ensuring clarity, objectivity, and accuracy in all information conveyed to customers. * Focusing on efficient problem resolution and customer satisfaction. * Understanding the customer journey and guiding them according to their needs. * Acting as intermediary for enhancement and correction requests to Product teams. * Promoting and embodying Thomson Reuters’ values and behaviors. * Continuously staying updated on offered solutions and current legislation. **About You** * Must be available to work in a hybrid model in Campinas or São Paulo. * Completed or ongoing degree in Accounting Sciences, Human Resources, Administration, or related fields. ***Candidates without a degree are also welcome—if approved in the selection process, they will be hired as Technicians.*** * Ability to work with goals and focus on results. * Adaptability to structured processes and routines. * Strong communication skills, empathy, and teamwork ability. **Preferred Qualifications:** * Prior experience in Fiscal and/or Accounting areas. * Knowledge of the Domínio solution. \#LI\-GG1 **What We Offer You** * **Hybrid Work Model:** We adopt a hybrid and flexible workplace (2–3 days per week in the office, depending on the role) for office-based positions, ensuring an integrated and consistent experience both digitally and in person. * **Flexibility and Work-Life Balance:** ""Flex My Way"" is a set of policies designed to facilitate managing personal and professional responsibilities—whether caring for family, participating in community activities, or dedicating time to rest and personal renewal. These policies stem from our flexible work approach, allowing employees to work from anywhere for up to 8 weeks per year, thereby achieving an ideal balance between work and personal commitments. * **Professional Development and Growth:** We foster a culture of continuous learning and skill development, preparing our talent to face future challenges and deliver real-world solutions. Our ""Grow My Way"" program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. * **Competitive Industry Benefits:** We offer comprehensive benefit plans including medical and dental coverage, two corporate holidays dedicated to mental health, performance-based incentive programs, and resources supporting mental, physical, and financial well-being. * **Culture:** Globally recognized for inclusion and belonging, flexibility, and work-life balance. We live our values: obsession with our customers, competing to win, challenging (your and our) thinking, acting fast and learning fast, and being stronger together. * **Social Impact:** Make an impact in your community through our Social Impact Institute. We offer all employees two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. * **Making a Real Impact in the World:** We are one of the few global companies helping our customers pursue justice, truth, and transparency. Working alongside the professionals and institutions we serve, we contribute to upholding the rule of law, fostering commerce, detecting offenders, reporting facts, and delivering reliable, impartial information to people worldwide. **Who We Are** Thomson Reuters lights the way forward by bringing together trusted content and the technology people and organizations need to make the right decisions. We serve professionals in legal, tax, accounting, compliance, government, and media sectors. Our products combine highly specialized software and information to empower professionals with the data, intelligence, and solutions needed to make informed decisions and help institutions in their pursuit of justice, truth, and transparency. The news agency Reuters, part of Thomson Reuters, is a world leader in journalism and trusted news. We rely on the talent of 26\.000 employees across more than 70 countries, where everyone has the opportunity to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we remain committed to pursuing them. Interested? Join our team and help shape the industries driving societal progress. As a global company, we rely on the unique knowledge, perspectives, and experiences of all our employees to achieve our business goals. To ensure we can do so, we seek talented and qualified employees across all our operations worldwide, regardless of race, color, sex/gender—including pregnancy—gender identity and expression, national origin, religion, affectional orientation, disability, age, marital status, citizenship status, or any other classification protected by applicable law. Additionally, we provide accessibility accommodations for individuals with disabilities and those with sincerely held religious beliefs, in accordance with applicable legislation. You can find more information about how to request an accommodation here. Learn how to protect yourself from fraudulent job postings here. For more information about Thomson Reuters, visit our website at thomsonreuters.com
João Silva
Indeed · HR
João Silva
Indeed · HR
