Help Desk Internship - Macaé, RJ

Description

Job Summary: Provide basic technical support to users, assist with software, operating system, and device installation and configuration, and log and track incidents. Key Highlights: 1. Basic technical support and incident tracking 2. Assistance with software and system installation and configuration 3. Fundamental knowledge of networks and connectivity, and interest in IT **Job Description:** Provide basic technical support to users via phone, email, or in person; Log and track incidents in the helpdesk system; Assist with installation and configuration of software and operating systems; Support email, printer, Wi-Fi network, and other device configurations; Diagnose and resolve simple connectivity and machine performance issues; Support preventive maintenance of IT equipment; Assist in documenting technical procedures and creating user manuals; Escalate more complex incidents to the senior team when necessary. **Requirements:** Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Computer Networks, or related fields; Basic knowledge of operating systems (Windows) and Microsoft Office suite; Fundamental understanding of networks and connectivity (TCP/IP, Wi-Fi, VPN); Interest and willingness to learn about technical support and IT infrastructure. Minimum Education Level: Undergraduate Degree * Remote Work Allowance; * Total Pass Benefits Program; * Life Insurance; * Transportation Allowance; * Flex Ticket (Meal/Food Voucher); * SESC Benefits Program; * Psychological, Legal, and Financial Counseling;