Support Coordinator CORBAN/CP

Description

**We are looking for a Support Coordinator CORBAN/CP:** Lead support operations, ensuring excellence in service delivery, driving business growth, and guaranteeing the quality of the experience for all stakeholders (Customer Experience – CX). Expand the client portfolio (Relationship Management) and develop the team (People Leadership), managing key performance indicators, retention, productivity, as well as implementing and continuously improving processes. **Requirements:** * Bachelor’s degree completed in Business Administration, Commercial Management, Management Processes, or related fields. * Proven experience in commercial operations, including granting new business and managing operations. * Demonstrated experience leading teams, managing client portfolios, and implementing and improving processes. **We seek a professional with:** * Expertise in the sector and proficiency in indicator-based management (new business, retention, churn, and productivity). * Knowledge of process mapping and optimization. * Commercial acumen to expand business and a strategic focus on customer experience. * Developmental leadership style, emphasizing routine, training, and engagement. * Excellent interpersonal skills, strong negotiation ability, dynamism, and multitasking capability. **Key Responsibilities:** * Lead operations, ensuring team productivity and continuous development. * Manage performance indicators, monitoring generated business, retention, churn, and productivity to ensure goal achievement. * Ensure service quality, focusing on partner and end-customer satisfaction. * Map, implement, and optimize internal processes, ensuring compliance with policies and enabling continuous improvement. * Expand the client portfolio through consultative demands and sustainable commercial strategies. * Support operations (business and systems) by engaging internal departments and ensuring process fluidity and agility. Hiring Company: **Toscana Contact Center** **\#WeAreToscana**, a contact center company focused on customer satisfaction. Here, we exceed expectations and results daily, consistently delivering excellent service across all our solutions. Join our teams and let’s positively impact the lives of thousands of people—together. Crefisa and partner companies: your next step starts here! Minimum Education Level: Bachelor’s Degree * Transportation Allowance * Meal Allowance * Educational Incentive * Medical Assistance * Dental Assistance * WellHub