SUPPORT ANALYST I

Description

Job Summary: Provide technical support to end users, install and configure equipment and systems, diagnose and resolve incidents, and track service requests. Key Highlights: 1. End-user technical support (hardware and software) 2. Incident diagnosis and resolution 3. Creation and updating of technical procedures ### **OPEN POSITION – SUPPORT ANALYST I** **Taboão da Serra – SP (DETRAN)** We are hiring a **Support Analyst I** for on-site work at the DETRAN office in Taboão da Serra/SP. ### **About the Position** * **Position:** Support Analyst I * **Employment Type:** Permanent (CLT) * **Work Schedule:** Monday to Friday, from 8:30 AM to 5:30 PM * **Monthly Workload:** 200 hours/month * **Expected Start Date:** 12/18/2025 ### **Compensation and Benefits** * **Salary:** R$ 2.400,00 * **Meal Voucher:** R$ 30,00 (20% employee contribution) * **Transportation Voucher** * **Dona Health Plan** * **Life Insurance** * **SESC Membership** * **GoGood (well-being benefit)** ### **Requirements** * High school diploma with a completed **Technical Course in IT** * **Or** Bachelor’s degree in IT (completed or currently enrolled) * **Minimum 1 year of experience** in technical support * Advanced computer skills * Technical English (reading proficiency) * Strong oral and written communication skills ### **Technical Knowledge** * Support and maintenance of **Windows 7/8/10/11** * Installation and configuration of **Office 365, Outlook, Teams, and OneDrive** * Active Directory * Computer networking (TCP/IP, wired and wireless) * Hardware maintenance * Basic Linux knowledge * Service request management tools **Preferred Qualifications:** * **ITIL v4** certification * **MCSA or higher (Windows 10)** certification ### **Main Responsibilities** * End-user technical support (hardware and software) * Installation and configuration of equipment and systems * Incident diagnosis and resolution * Logging and tracking of service requests * Basic network infrastructure support * Creation and updating of technical procedures ### **✅** **Desired Profile** * Organization * Proactivity * Strong communication skills * Teamwork Minimum Education Level: Bachelor's Degree