**Support Analyst Challenge** To provide high-quality service, acting as a crucial link between users and the company. Responsible for deeply understanding customer needs and challenges, delivering effective and efficient solutions. **Main Requirements** * Bachelor’s degree completed in Information Technology; * Excellent verbal and written communication skills; * Familiarity with ticketing systems, customer relationship management (CRM) software, and other technical support tools; * Customer focus and problem-solving orientation; * Experience in the role. **Benefits:** * Flash Mastercard R$ 925.00 (R$ 725.00 food, R$ 200.00 fuel assistance) * Unimed Health Plan – 100% monthly fee subsidy for employees * Dental Plan – 100% monthly fee subsidy for employees * Transportation allowance without payroll deduction * Childcare allowance for legitimate children up to 6 years old (0 months to 2 years R$ 676.81 per child, from 2 years onwards R$ 592.21 per child) * Profit-sharing (PLR) * Career Development Plan * Wellhub (Gympass) * Casual Day * Coffee, cookies, and fruits provided at the office * Video Game * Birthday – Day Off * Online courses through Alura platform * Our workweek is 40 hours * Work Mode: Onsite **If you identify with this description, submit your resume and grow with us!**