Support Analyst

Description

Job Summary: Support Analyst for omnichannel software customers, performing diagnosis and resolution of network infrastructure issues, complex technical incidents, and on-site customer visits. Key Highlights: 1. Technical support for omnichannel software customers 2. Troubleshooting network infrastructure issues and complex incidents 3. Intermediate knowledge of IP telephony (Asterisk) and Linux/Networking Support Analyst \- Provide technical support to customers using omnichannel software. • Resolve network infrastructure issues. • Diagnose and resolve complex technical incidents. • Conduct on-site customer visits when necessary. Experience in Level 1 or Level 2 support roles. • Intermediate knowledge of IP telephony, especially Asterisk: SIP trunk configuration, VOX, etc. • Intermediate knowledge of Linux or networking. • A technology-related course currently in progress is desirable. * Please indicate your salary expectation.