Support Analyst

Description

Job Summary: A technical support professional focused on customer ticket handling and monitoring, maintenance management, and internal department coordination, with an analytical and proactive profile. Key Highlights: 1. Customer ticket handling and monitoring 2. Preventive and corrective maintenance management and monitoring 3. Clear, objective, and empathetic communication Responsibilities and Activities * Customer ticket handling and monitoring * Support in decision-making * Technical team requests and scheduling * Coordination with internal departments * Review of incident reports * Preventive and corrective maintenance management and monitoring Technical Competencies (Hard Skills) * Microsoft Office Suite (Word, Excel) * Corporate e\-mail usage * Incident analysis capability * Ticket organization and documentation * Familiarity with internal systems (training will be provided) Behavioral Competencies (Soft Skills) * Clear, objective, and empathetic communication * Empathy to understand customer needs and urgency * Analytical and investigative mindset * Proactivity and willingness to learn new technologies * Ability to prioritize and manage multiple tickets * Organization and accountability Desired Behavioral Profile Analytical and Planning Profile * Detail-oriented, structured, consistent * Solution-oriented * Essential Requirements * Minimum 1 year of experience in technical support or customer service * Microsoft Office Suite (Word and Excel) * Clear and empathetic communication * Analytical and investigative mindset * Ability to prioritize and manage multiple tickets Minimum Education: High School Diploma (Secondary Education) * Meal Allowance * Medical Assistance * Life Insurance * Caju