Description
Job Summary:
A professional who acts as a bridge between users and development, ensuring swift problem identification and continuous system improvement.
Key Highlights:
1. Efficient user support and development assistance
2. Identification of system issues and incorrect usage
3. Incident registration, tracking, and system testing
The professional will act as a bridge between users and development, ensuring swift problem identification and continuous system improvement.
Provide efficient user support, guide solutions, and assist the development team.
**Responsibilities:**
Respond to user requests (internal and external);
Determine whether an issue stems from a system error or incorrect usage;
Register and track incidents;
Perform system testing;
Support the development team with clear information;
Assist users with operational questions;
Read logs and interpret basic errors.
**Minimum Education Requirement:** Bachelor's Degree