Job Summary: Level 1 Support professional for initial customer support and demand triage, guiding customers and clarifying doubts regarding tools and processes. Key Highlights: 1. Good communication and organization 2. Customer service and relationship management 3. Collaborative environment and development opportunities **Company**: NucleoGov **Position**: Level 1 Support **Location**: Goiânia/GO \| On-site We are seeking a professional for the Level 1 Support position. If you possess strong communication skills, organizational ability, and enjoy customer service, this opportunity may be right for you! **Main Responsibilities:** * Provide initial customer support via digital channels; * Receive and triage incoming requests; * Guide customers on the proper use of company tools and processes; * Clarify questions and provide clear, concise information; * Route requests to responsible departments when necessary; * Monitor support cases, deliver feedback, and conduct follow-up communications; * Contribute to departmental organization and smooth process operations. **Desired Qualifications:** * Strong verbal and written communication skills; * Organizational ability and attention to detail; * Aptitude for customer service and relationship management; * Basic knowledge of digital tools and systems. **Benefits:** * Meal allowance; * Transportation allowance; * Health insurance; * Wellhub; * Day off; * Collaborative environment and development opportunities.
João Silva
Indeed · HR
João Silva
Indeed · HR
