Student Support Assistant — VDE Method

Description

Job Summary: Join the support team of an edtech specialized in OAB exam and legal career preparation — you’ll be the frontline of our students’ experience. Key Highlights: 1. Address students' technical and administrative questions clearly and empathetically 2. Assist with platform access and resolve simple technical issues 3. Guide students on plans, renewals, and financial matters Are you communicative, organized, and passionate about solving problems quickly and empathetically? Then you might be exactly who we’re looking for. Vício de Uma Estudante is an edtech specialized in OAB exam and legal career preparation. Our support team is the frontline of our students’ experience — and that’s where we want you to be. **Your day-to-day responsibilities** * Address students' technical and administrative questions clearly and empathetically via WhatsApp (Octadesk); * Assist with platform access and resolve simple technical issues; * Guide students on plans, renewals, and financial matters; * Log and track support tickets with attention to deadlines and quality. **What we’re looking for** * Strong communication and writing skills — you’ll interact with students constantly; * Experience in customer service (in-person or digital); * Comfort with technology and digital tools; * Residence in **Fortaleza/CE**; * Law degree in progress or completed is a plus, but not required. **The profile that fits here** More than a resume, we seek someone agile, empathetic, and proactive — someone who feels uneasy when a student goes unanswered and who finds genuine satisfaction in helping. **Work Model** * CLT employment contract * 40 hours per week * Hybrid work arrangement **Benefits of joining our team!** * Bradesco health insurance (100% covered by the company, no copayment); * Flexible working hours; * Meal or food allowance (Caju Benefícios); * Transportation allowance; * Gympass; * Psicologia Viva (online therapy); * Conexa Saúde (telemedicine); * Birthday day off; * Discounts at partner educational institutions; * Free parking. If you want to join a team that values quality, continuous learning, and tangible results, this is the perfect opportunity for you! Learn more about us: Website: https://viciodeumaestudante.com.br/ LinkedIn: https://www.linkedin.com/company/viciodeumaestudante Instagram: @viciodeumaestudante / @metodovde