**Have you ever considered working in a dynamic environment, within a collaborative setting characterized by constant transformation and growth?** **Join our team! We are looking for an enthusiastic and dedicated professional to join our customer service team.** **If you love interacting with people, solving problems, and feel comfortable engaging with customers from diverse cultural backgrounds, this is the perfect opportunity for you!** **\#JoinTP** **Responsibilities and Duties:** Microsoft-related support concerning potential customer billing and invoicing issues, such as incorrect charges, returns, and refunds. The team also assists with basic technical issues, including downloads, installations, and activations. Provide consultation via voice according to customer needs. Offer support for refunds/cancellations. Clarify questions related to payments. Assist customers with payment-related issues for products purchased through sales channels. Support customers experiencing user account issues for software products and services. Troubleshoot startup problems. Understand hardware-related issues to effectively explain why a given issue occurs. Familiarity with activation procedures, as well as resetting and edition modifications via command line or setup.exe from an ISO file. Configure bootable USB drives and bootable DVDs. Perform installations with Secure Boot and Legacy Support enabled. **Salary:** BRL 1,559.38 + Benefits + Career Development Plan **Working Hours:** Starting at 09:00 AM | Multiple shift start times **Workload:** 6 hours 20 minutes **Schedule:** 6 days on / 1 day off | Rotating days off **Employment Type:** On-site | **Work Location:** Lapa – SP **What We Are Looking For (Requirements):** Must be of legal age; High school diploma completed. **At TP, well-cared-for people deliver extraordinary results!** We are a market reference in employee benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Development Plan: you can take your next step in just three months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated Profit-Sharing Bonus (PLR) — we recognize and reward your performance. * Meal voucher and food allowance. * Fuel allowance (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: promotes quality of life and access to a network of gyms. * Health Insurance covering dependents — we care about those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our job openings are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee selection for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**