Software Support Team Leader

Description

Job Summary: Software Support Team Leader position at a technology company, focused on customer service excellence and technical team development, operating at N2/N3 levels. Key Highlights: 1. Lead the technical support team and handle high-complexity support cases 2. Identify bugs, track improvements, and support hiring processes 3. Focus on customer service excellence and team development We are seeking a **Software Support Team Leader** to join a technology company, with emphasis on customer service excellence and technical team development. Main Responsibilities Lead the technical support team Handle high-complexity support cases (N2/N3\) Identify bugs and track improvements Support hiring processes Requirements ✔ Bachelor's or Technical degree in Technology, Systems Analysis and Development (ADS), Computer Science, Networking, or related fields ✔ Advanced knowledge of computer science, operating systems, and networking **✔ Experience leading teams** ✔ Analytical, organized profile with strong communication skills **✔ Experience with software.** Work schedule: Monday to Friday. Benefits: Meal/food allowance (Caju Card) \+ Medical and Dental Insurance Employment type: Full-time CLT Salary: R$1\.518,00 \- R$4\.052,91 per month Benefits: * Medical insurance * Dental insurance * Food allowance * Meal allowance Selection question(s): * Do you have experience in technical support for systems? * Do you have experience in people management? Work location: Hybrid remote work based in Sorocaba, SP