Job Summary: Professional to provide first- and second-level support, ensuring the availability of microcomputing resources and infrastructure, with a focus on service delivery and management. Key Highlights: 1. Working for one of Brazil's largest information technology providers. 2. Comprehensive technical support for hardware, software, and network infrastructure. 3. Opportunity for professional development in a collaborative and innovative environment. We are one of Brazil's largest information technology providers, with 37 years of experience and nationwide operations. Our mission is to help our clients accelerate their businesses through technology. Thus, we are trusted partners of hundreds of public and private organizations across Brazil, with a proven track record of excellence and integrity. **Responsibilities and Duties** First- and second-level technicians play essential roles in ensuring the availability of microcomputing resources. Their main duties include: * **Support and Service Delivery:** * Handling incidents, problems, requests, and changes related to system support services and microcomputing technical support. * Recording user requests and complaints. * Performing remote access to institutional computers to guide users and implement configurations based on higher-level instructions. * **Hardware and Software:** * Performing **installation, configuration, and updating of software and hardware.** * Providing support for workstations (desktops, notebooks, tablets), peripherals (printers, scanners, webcams), and VOIP devices. * Creating and installing standard workstation and notebook **disk images (clones).** * Replacing out-of-warranty computer equipment components. * **Infrastructure and Networking:** * Providing support for **Wi\-Fi** networking equipment, access points, switches, and firewalls. * Assembling, disassembling, and **organizing equipment racks.** * Conducting scheduled technical visits to units in the state capital and interior regions to resolve issues. * **Data Management and Security:** * Executing and restoring local **backups** on workstations. * Maintaining an accurate and up-to-date inventory of ICT assets. * Developing and updating service procedures and **support scripts** for the Knowledge Base. **Requirements and Qualifications** * **Education:** * Provide documentation confirming enrollment in an undergraduate program in the IT field (currently active enrollment) or present a certificate/diploma verifying completion of an undergraduate IT program officially recognized by the Brazilian Ministry of Education (MEC). * **Certifications, Courses, and Training:** * Certification or official course completion certificate for **ITIL 4 Foundation** or higher, to be obtained within 45 days. * **Microsoft Certified: Modern Desktop Administrator Associate** certification or higher, to be obtained within 45 days. * A training course of at least 12 (twelve) hours in **COBIT 5 or higher** OR **ISO 20000** (certifications are also accepted). * A **Linux** course with a minimum duration of **20 (twenty) hours**, with certifications in this area also accepted. * A **computer networking** course with a minimum duration of **40 (forty) hours** or more. **Additional Information** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco dental insurance; Alelo meal or food allowance; Life insurance fully covered by Lanlink; Transportation allowance; Pharmacy benefits; University tuition benefits; Total Pass; Internal education platform; Moodar platform (therapy platform) Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, the Lanlink Group has been building transformative experiences—not only for companies but for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our culture is built by our employees, who truly embrace our mission and daily foster a joyful, collaborative workplace. We believe trust is the foundation of our relationships—with our people and our clients—and that it is cultivated through practices such as hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PWD CANDIDATES!**
João Silva
Indeed · HR
João Silva
Indeed · HR
