Job Summary: The professional will provide technical support for microcomputing, infrastructure, and networks, ensuring data organization and security. Key Highlights: 1. Handle system incidents, problems, requests, and changes. 2. Install, configure, and update software and hardware. 3. Provide support for Wi-Fi network equipment, access points, and firewalls. We are one of Brazil's largest information technology providers, with 37 years of experience and nationwide operations. Our goal is to help our clients drive their businesses forward through technology. Therefore, we are trusted partners to hundreds of public and private organizations across Brazil, with a track record of excellence and integrity. **Responsibilities and Duties** **Support and Service:** * Handle incidents, problems, requests, and changes related to system support services and microcomputing technical support; * Record user-submitted requests and complaints; * Remotely access institutional computers to guide users and perform configurations based on higher-level instructions. **Hardware and Software:** * Perform the **installation, configuration, and updating of software and hardware;** * Provide support for workstations (desktops, notebooks, tablets), peripherals (printers, scanners, webcams), and VOIP devices; * Create and install standard workstation and notebook **images (clones);** * Replace non-warranty computer equipment components. **Infrastructure and Network:** * Provide support for network equipment including **Wi\-Fi**, access points, switches, and firewalls; * Assemble, disassemble, and **organize equipment racks;** * Conduct scheduled technical visits to units in the state capital and interior regions to resolve demands. **Data Management and Security:** * Execute and restore local **backups** on workstations; * Maintain an accurate and up-to-date inventory of ICT assets; * Develop and update **support procedures and scripts** for the Knowledge Base. **Requirements and Qualifications** **Education:** * Currently enrolled in or having completed a **Bachelor's Degree in IT** (actively enrolled or officially recognized by MEC). **Certifications, Courses, and Training:** * Certification or official certificate for **ITIL 4 Foundation** or higher; * **Microsoft Certified: Modern Desktop Administrator Associate** certification or higher; * A course of at least 12 (twelve) hours in **COBIT 5 or higher** OR **ISO 20000** (certifications also accepted); * A **Linux** course with a minimum duration of **20 (twenty) hours**, certifications in this field also accepted; * A **computer networking** course with a minimum duration of **40 (forty) hours** or more. **Additional Information** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco dental insurance; Alelo Food or Meal Voucher; Life insurance fully covered by Lanlink; Transportation voucher; Pharmacy benefit; University tuition benefits; Total Pass; Internal education platform; Moodar platform (therapy platform) Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as the safe harbor of innovation. Our environment is shaped by our employees, who wear the shirt proudly and build a joyful, collaborative workplace every day. We believe trust is the foundation of our relationship with our people and customers—a trust cultivated through practices such as hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many, we are diverse, \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PEOPLE WITH DISABILITIES (PCD)!**
João Silva
Indeed · HR
João Silva
Indeed · HR
