Senior Technical Support Analyst

Description

We are looking for a Senior Technical Support Analyst to join our IT team. We seek a proactive, organized professional with strong interpersonal skills and a passion for technology, to provide technical support and manage the company's technological infrastructure. Main responsibilities * Installation, support, and administration of computers and servers (Windows and/or Linux); * Maintenance and installation of workstations, printers, and peripherals; * Administration and support of networks and IT equipment; * Support and assistance to internal and external users; * Support for email, internet, and cloud environments; * Assistance with backup routines and infrastructure monitoring; * Organization and maintenance of IT documentation and procedures; * Management of technology-related vendors; * Support for mobile devices (smartphones); * Handling other tasks related to IT infrastructure and support. Requirements ✅ Completed or ongoing undergraduate degree in: IT, Networking, Information Technology, Computer Science, or related fields. ✅ Experience with: * Installation and administration of computer networks; * Servers (Windows and/or Linux); * Virtual machines; * Workstation maintenance; * Printers and peripherals; * Technical support and assistance to users. Desired competencies * Strong interpersonal skills; * Teamwork; * Organization and discipline; * Composure when solving problems; * Interest in new solutions and technologies; * Ability to continuously learn. Advantages * Knowledge of corporate IT infrastructure; * Experience providing technical support in enterprise environments; * Hands-on experience with networking, backups, and technical documentation