SENIOR SUPPORT ANALYST - Vila Cintra

Description

Job Summary: A professional to handle, analyze, and resolve incidents and requests related to the TMS system, collaborating on continuous improvement. Key Highlights: 1. In-depth analysis of incidents and requests. 2. Collaboration for continuous system improvement. 3. Optimization of TMS processes and integration with ERP. The company is seeking a Senior Support Analyst in Mogi das Cruzes (Vila Cintra). **Responsibilities:** Handle and log tickets related to the TMS system. Perform in-depth analysis of incidents and requests. Support users in system usage and resolve complex queries. Investigate and resolve systemic issues, escalating only when necessary. Document procedures, solutions, and best practices. Collaborate with operational areas, IT, and development teams for continuous system improvement. Contribute to optimizing TMS-related processes and ERP integration. Participate in training sessions and guide new users on system usage. Previous roles such as Technical Support Analyst, Customer Support Specialist, Full Support Analyst, or Technical Support Consultant may indicate alignment with some of the responsibilities of this position. **Desired Qualifications:** **Education:** Completed undergraduate degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * \#UrgentOpening * Contract: PJ - On-site. * Duration: Full-time * Working hours: To be determined.