An Information Technology Services company is seeking a Senior Microsoft Analyst in Itapecerica da Serra. ACT Digital is a company specialized in digital solutions and technology. It offers services ranging from software development to digital transformation consulting. **Responsibilities:** Provide advanced support for the Microsoft Office Suite on mobile devices, laptops, and tablets. Collaborate with the Service Desk to resolve complex issues. Update Standard Operating Procedures (SOPs) and technical documentation. Manage incidents and identify improvements in both on-site and remote environments. Enhance Windows Autopilot and Intune configurations for endpoint management. Previous experience as a Microsoft Specialist, Senior Software Engineer, Senior Systems Analyst, or Senior Solutions Architect may indicate alignment with some of the activities associated with this position. **Desired Qualifications:** **Education:** Bachelor’s degree completed **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract: Hybrid — Hybrid work model. * Candidates from Embu das Artes, Embu-Guaçu, Cotia, or Taboão da Serra are also eligible for this position. * Duration: Full-time * Working hours: To be determined.