Senior IT Technician

Description

Job Summary: A Senior IT professional to handle and register IT tickets, provide Level 1 local helpdesk and microcomputing support, and support equipment such as desktops and printers. Key Highlights: 1. ITSM ticket handling and registration 2. Local Level 1 support (helpdesk and microcomputing) 3. Equipment support (desktops, notebooks, printers) The company is seeking a Senior IT Technician in Campinas. Aligi Recursos Humanos is a company specialized in people management solutions, offering services such as recruitment, selection, and talent development. **Responsibilities:** Handle and register tickets via the client's ITSM solution. Provide Level 1 local support for basic helpdesk tasks, including answering user queries, performing maintenance, and updating basic software. Support equipment such as desktops, notebooks, and printers (excluding physical repairs). Guide support departments and escalate to third-party support when necessary. Assist end users with microcomputing-related requests. Previous experience as a Technical Support Analyst, IT Specialist, Technical Support Technician, or Systems Engineer may indicate alignment with some of the responsibilities of this position. **Desired Qualifications:** **Education:** Completed technical degree **Experience:** Relevant experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Allowance * Meal Voucher * Transportation Voucher * Gympass **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00\.