**B2C VP** **São Paulo Regional Directorate** **Work Location:** PRAIAMAR STORE, SP An open, transparent work environment that inspires trust and self-development. With this vision in mind, the B2C area strives to deeply understand our customers’ needs and transform them into a unique value proposition. Delighting and retaining customers is what drives us every day! If you love technology, thrive in a dynamic environment, and enjoy teamwork, Vivo stores are where you belong! Here, we take genuine pleasure in serving customers and presenting all Vivo connectivity services—enabling people to fully enjoy life through an enchanting experience. **Responsibilities and Duties** **TO EXCEL IN THIS ROLE, YOU WILL:** * **Reception and Delight \-** Greet customers warmly, understand their needs, and offer personalized solutions that delight and retain them. * **Consultative and Digital Sales \-** Negotiate with excellence, present Vivo services and benefits, encourage use of the Meu Vivo app, and conduct proactive telemarketing. * **Organization and Efficiency \-** Adhere to schedules, assist at reception, and responsibly comply with ANATEL regulations and internal processes. * **Support and Knowledge \-** Provide basic technical support and stay updated on market trends and competitors. * **Development and Participation \-** Participate in training programs and contribute energy to campaigns and projects. * **Operational Management \-** Manage cash handling and execute document management with meticulous attention to detail. **Requirements and Qualifications** **WHAT YOU NEED TO MAKE IT HAPPEN:** * Completed high school education — the foundation to begin your journey with us. * Commitment to quality and ethics — here, excellence and integrity go hand in hand. * Passion for people! If you enjoy working with and for others, this is your place. * Passion for delighting and retaining customers — turning every interaction into a memorable experience. * Drive to make things happen — energy and attitude to achieve outstanding results. * Resilience — because challenges are part of the path to success. * Being tuned-in and connected — staying up-to-date with trends and technologies. * Curiosity and discipline to keep learning — continuous evolution is our motto. * Experience in customer service is a differentiating factor that can set you apart! **Additional Information** **At Vivo, we care for those who make everything happen: you!** * Customize your own benefits package: meal voucher, food voucher, gym membership, pharmacy, health insurance, dental plan, and more! * A brand-new smartphone + unlimited plan with Brazil’s fastest 5G network! * Top-tier discounts on Vivo services (TV, internet, apps, etc.). * Annual bonus to recognize your efforts. * Private pension plan to help you plan for the future. * Support for parents (daycare, school, or babysitter). * Freedom to be yourself. Here, style is free! \#VemdeVocê * Birthday day off — a paid leave on your birthday. * Ready to change the world? We have an outstanding volunteer program. * Discounts on courses, universities, and certifications. * Grow with us — in Brazil or abroad! \#VivoMinhaCarreira * Take care of yourself with \#VivoBemEstar: nutritionists, psychologists, telemedicine, and more! * Diversity is our essence. Everyone is welcome here! We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe that **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a competitive advantage reflecting the society we live in. We maintain a robust internal program built on five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Over 50s — ensuring a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet, mobile, fixed-line, and pay-TV access points**. As a leader in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the pay-TV service with the largest number of HD channels in the market and numerous online applications. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**