**Description:** Conduct basic training for teams under your leadership, provide continuous feedback, and serve as the liaison between teams and supervision, ensuring alignment, development, and engagement of staff; Develop weekly and monthly operational schedules, ensuring adequate coverage across service areas; Manage staff movements (vacations, shift swaps, schedule adjustments) to maintain operational continuity; Organize and distribute formal communications (emails, meeting minutes, reports), ensuring proper documentation and interdepartmental information flow; Provide service to groups, visitors, and institutional clients, strengthening relationships and resolving requests; Provide operational support to service areas (ticketing counters, certificate issuance, Drivers’ Room, Pedalinho Devotos Mirins, and Santuário Express), ensuring organization, visitor guidance, system functionality, and fulfillment of departmental requirements; Create, track, and manage service orders in institutional systems (SISMAM, Zendesk), monitoring deadlines and responses from responsible departments. **Remarks on remuneration:**